Knowledge base

Food Delivery Service (1)

Food Delivery Service (2)

• Questions related to delivery
• Placing an order, filing a complaint

METRO Stores (1)

Metro Stores (7)

• Opening hours
• Repoint
• Clothes container

View all 7

Manage Account (1)

Manage Account (5)

• Introducing MCompanion
• MCompanion registration process
• Using MCompanion

View all 5

My METRO card (1)

My METRO card (3)

• Modification of data: who can do it in the case of a company, what is needed, what is the process.
• My METRO card - How does the METRO card expire? What to do in this case?
• My METRO card - I lost my METRO card. What to do, how can I get another one?

METRO Services (1)

METRO Services (4)

• Availability of safety data sheets
• Payment notices
• Request a copy of the invoice

View all 4

Returns and guarantees (1)

Returns and guarantees (3)

• Product exchange: for food/non-food products
• Warranty and service availability
• What to do in the event of a complaint: overinvoicing, wrong price